Crickex 11 FAQ — Answers to All Your Questions

Each person may register only one account on Crickex 11. Creating multiple accounts using the same mobile number, email, or banking details is strictly prohibited. Violating this rule will result in all associated accounts being closed and balances may be forfeited.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use it to set a new password. The whole process takes just 2 minutes.

After logging in, go to "Profile Settings" to update your email, mobile number, and bank details. To change your name, contact the support team — it's linked to your KYC record. OTP verification is required for any changes.

KYC (Know Your Customer) is the identity verification process used to prevent fraud and money laundering. Before your first withdrawal, you'll need to upload photos of the front and back of your NID or passport, along with a selfie. Verification is typically completed within 24 hours.

Deposits are currently accepted via bKash, Nagad, Rocket, Upay, and direct bank transfer. Mobile banking deposits are typically credited to your account within 5 minutes. The minimum deposit is ৳500.

Crickex 11 does not charge any fees on deposits. However, your mobile banking or bank provider may apply their own service charges. For example, sending via bKash may incur bKash's standard transaction fee, which is governed entirely by bKash's own policy.

Deposits are usually credited within 5–15 minutes. If yours hasn't arrived after 30 minutes, contact us at support@crickex11.im with your transaction ID or a screenshot. Minor delays may occur during bank peak hours, but all issues are resolved within 4 hours.

You can deposit up to ৳5,00,000 in a single transaction. Mobile banking methods are subject to their own daily limits. For larger amounts, bank transfer is the most convenient option. Special limits are available for high-roller accounts.

Withdrawals via bKash, Nagad, or Rocket are typically processed within 30 minutes to 2 hours. Bank transfers may take 1–3 business days. Requests made after 10:00 PM will be processed the next business day.

Common reasons for rejection include incomplete KYC verification, unmet bonus wagering requirements, or mismatched account details. Start by checking your KYC status in your profile. If you cannot identify the issue, email support@crickex11.im with a screenshot.

For mobile banking withdrawals, the minimum is ৳500 and the maximum is ৳1 lakh per day. For bank transfers, the minimum is ৳2,000. High Roller accounts have separate, significantly higher limits.

Register and make your first deposit. The welcome bonus will be credited to your account automatically. To use the bonus, you'll need to meet the specified wagering requirements, which are detailed in the bonus terms.

Bonus funds cannot be withdrawn directly. Each bonus comes with a wagering requirement — for example, you may need to place bets worth 5x or 10x the bonus amount. Once the requirement is met, the bonus funds are transferred to your main balance and can then be withdrawn.

A percentage of your daily losses is returned to your account as cashback the following morning. The cashback rate depends on your Rewards Depends on your tier level. Higher tiers earn more cashback.

After logging in, go to the "Referral" section on your dashboard. Share your unique referral link or code with friends. Once they register using your code and make their first deposit, you will receive your bonus.

Crickex 11 offers cricket and football Sports Betting, Live Casino (roulette, baccarat, poker), slots, fishing games, lottery, and virtual sports. To view all games, Games Page Visit us.

Log in and In the Games section Go to the "Live Casino" tab and choose your preferred game. You can play with real dealers via live video streaming. A stable internet connection is recommended for the best experience.

Jackpot Winnings are automatically added to your account balance. Smaller amounts are credited instantly. Large jackpot prizes (over ৳1 lakh) may take up to 24 hours to process for verification.

Yes. Crickex 11 uses full 256-bit SSL encryption. All transactions are secured and your personal information is never shared with third parties. Our Privacy Policy Read more for details.

Change your password immediately. If you are unable to do so, email support@crickex11.im right away with the subject line "URGENT: Account Compromised". Our team will secure your account without delay.

After logging in, go to "Security Settings" and enable Two-Factor Authentication, then verify your mobile number. From that point on, a code will be sent to you via SMS each time you log in. This is the strongest protection available for your account.

There are three ways to reach the Crickex 11 support team — live chat (bottom-right corner of the site), email at support@crickex11.im, or by submitting a ticket through the "Help" section of your account. Live chat responses typically arrive within 2 minutes.

Yes, the Crickex 11 support team communicates fully in Bangla. All our agents are Bangladeshi and are well-equipped to understand and resolve your issues. Support in English is also available.

Send a detailed description of your complaint to support@crickex11.im. Use "Complaint" as the subject line and attach any relevant screenshots or evidence. Our resolution team will provide an official response within 48 hours. For urgent matters, speak directly with us via live chat.

Our Responsible Gaming page for full details. It includes guides on setting deposit limits, self-exclusion, and where to get help. If you're experiencing gaming-related issues, reach out to our support team — we're here to help.